UK and International Removals & Storage since 1935
Coronavirus Covid-19 update - 17 May 2020
We are open for business from 18 May 2020
We are taking care to operate as normally as we can, whilst complying with government advice for business and our specific sector. We can still offer visits to your home or office to provide a quotation, but in the first instance would ask that you consider a video call which works well in most cases
Covid 19 – procedures & precautions for removals customers
The most effective ways to prevent the spread of Covid 19 are to regularly wash your hands, practice social distancing where possible and to minimize unnecessary face to face interaction with other people.
This information is to ensure as far as practicable that you, our client and our staff are kept as safe as possible. Please read the guidance and ensure you adhere to it, if you cannot please contact us immediately, we may not be able to complete your removal and you may be liable for cancellation costs.
Please note that our staff will not be wearing masks or gloves. This is consistent with government advice for our type of work. In line with current advice we are keeping our crews together where possible, regularly wiping down vehicles and equipment and observing the requirement for increased handwashing and use of hand gels.
Please do the following in advance of our arrival:
If you or any member of your household has shown symptoms of Covid 19 and would fall into the category of “self-isolation” as per current government advice, you must tell us and we will unfortunately be unable to carry out your removal. Our standard cancellation terms will apply
Allocate a toilet and handwashing area that our staff can have unencumbered access to for the duration of the work. Ideally a separate facility to you and your family
We will ask that once work commences you and your family/pets remain in one area of the house. This will be the last part that we load onto the vehicle
Clearly label and separate items that are not to be moved
Clearly label all furniture items with their destination room at delivery
If anything is of particular concern to you on move day, please email your move manager accordingly and they will pass a copy of your concerns to your removal crew
If you are doing the packing and dismantling, it must be completed fully before our arrival
As far as possible wipe down using standard cleaning products all surfaces that are likely to be touched during the move
Open slightly all windows to ensure a well-ventilated working environment
Advice for during the move:
Upon arrival, our foreman will introduce himself whilst maintaining social distancing. Please be very organized for move day and conduct a tour of the property indicating what goes, what stays and items of particular concern
By you being organized this interaction can be kept to a minimum. Usually our guys love interacting with customers, this is as odd for them as it is you but we ask that you bear with us. By following the government advice, we are trying to do our bit to keep you and us safe
There will likely be need to interact with the crew from time to time, all we ask is that you keep it to a minimum and only do so where necessary. We will endeavor to do likewise
Keep 2 metres (6 feet) apart from our staff wherever possible
We will not ask you to sign any paperwork on the day. At the conclusion of the job our foreman will check that all is in order. Any work notes or inventories will be emailed to you as soon as practicable after the move. Please advise us by telephone of any discrepancies within 24 hours of receipt of your goods or paperwork
Please conduct a wipe down of all doors and handles at the delivery address before our staff commence delivery. We have allowed 30 minutes for this operation within your quotation if appropriate
WASH YOUR HANDS OFTEN
MINIMISE SOCIAL CONTACT
KEEP 2M (6 feet) APART FROM OTHER PEOPLE
Our removal customer reviews
We're proud of the service we provide to our customers
Our removal & storage reviews are taken from our Customer Care Survey, which is sent to every customer after their move is completed
Removal Service9.8 out of 10 based on 218 ratings (218 user reviews) as of 22 January 2020
I had used them for storage, which I found online, found them very helpful then so used for removal. Wonderful team, extremely friendly, helpful, courteous, enjoyed their company throughout the day. Couldn't have asked for better
Written by: Ian Tullett
Date published: 14/01/2020
10 / 10 stars
Took all the stress out of the move
Catherine could not have been more helpful. Steve and Alan were great and took all the stress out of the move
Written by: Thomas Bloor
Date published: 13/01/2020
10 / 10 stars
I won’t lie, our move date got brought forward and they were the first people we phoned. An exceptional service. Unbelievably efficient and friendly staff. Whilst I don’t intend to move for some time I would without doubt use this company again. Highly recommended
Written by: Steven Dawson
Date published: 19/12/2019
10 / 10 stars
Made something that should of been very stressful a lot of fun
All of the team were unbelievably helpful - they made something that should of been very stressful a lot of fun. Can't thank them enough. Special thank you to Lee & Steve who spent day prior to moving packing all our personal possessions - not one single item was damaged when we arrived at new house
Written by: Jane Bott
Date published: 18/12/2019
10 / 10 stars
Took all the stress and strain out of the move
Steve, Lee & Rob were excellent throughout! They took all the stress and strain out of the move & their cheery nature put my whole family completely at ease. Their professionalism was impeccable & they worked tirelessly to complete the job to the highest of standards - they deserve a pay rise!
Written by: Chris Moffat
Date published: 16/12/2019
9.1 / 10 stars
Service beyond expectations
Not possible to improve. When there was a problem with the transfer of the money and we couldn't get the keys, the crew waited patietly for hours until the problem was sorted. Service beyond expectations on a very stressful day.
Written by: Andrew Hewitt
Date published: 29/11/2019
9.7 / 10 stars
Paul and Alan were absolutely amazing. So professional, kind and supportive on a stressful day. Fabulous staff!!
Written by: Christine Kelly
Date published: 11/11/2019
10 / 10 stars
I would highly recommend this company!
The two removal men were very professional, courteous and good at their job. They were lovely to my elderly Mum and made what could have been a very stressful day run smoothly. They were excellent and I would highly recommend this company!