Customer Reviews

Removal lads made the whole process as seamless as possible

Why did you choose to get a quote from us and where did you get our contact details?
Search for local removals

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Local, good reviews and available

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Cannot praise highly enough

How would you rate our communication?
10/10

How can we improve our service?
Perhaps more information prior to the move, I was not sure what when and how. However this certainly wasn’t a problem in the end.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Again, I think your removal lads made the whole process as seamless as possible, they could not have done more.

Everything was completed with care and expertise

Email to Cat
Please would you kindly pass my thanks to Paul and Alan for their calm efficiency in carrying out the move on Wednesday.  Everything was completed with care and expertise: I am very grateful.

Thank you all so much for helping to make the move as stress free as possible.

With every good wish,

Had to move odd bulky items; a piano, grandfather clock, bike, heavy furniture. They were amazing!

Why did you choose to get a quote from us and where did you get our contact details?
I have used you before. Got info from website.

How would you rate the way we dealt with your initial enquiry?
8/10

How would you rate the survey that we carried out?
8/10

Why did you choose to move/store with us?
I have  used you before and was happy with the service

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Paul, Alan, Anthony, Adrian, Adam, and Gareth were all efficient, professional , kind and helpful.

How would you rate our communication?
10/10

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Move team had to move odd bulky items; a piano, grandfather clock, bike, heavy furniture. They were amazing!

Reassuring, patient

Why did you choose to get a quote from us and where did you get our contact details?
Used you before

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Good name

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Reassuring, patient

How would you rate our communication?
9/10

How can we improve our service?
No idea

How likely are you to recommend us to your friends / family?
10/10

Couldn’t have been more satisfied.

Do you have any comments about our removals crew?
Very, very helpful, courteous, patient and understanding of my parents situation (an emotional move after 54 years at the farm). Nothing but praise for the team.

Why did you use us?
We came back to Britannia Goodwin for my parents move after using your removal service for our own move 5 years ago and couldn’t have been more satisfied. 

Exremely cheerful and very helpful

Do you have any comments about our removals crew?
They were extremely cheerful and very helpful and understanding

Why did you use us?
Recommendation

Very impressed with the information available

Do you have any comments about our removals crew?
Ant & John were very polite and courteous. Nothing was too much trouble for them. Very impressed.

Why did you use us?
Very impressed with the information available                                                                                                                               

Email to Claire
Just a short email to say a big thank you for a thoroughly professional and satisfying experience we had with our recent move. From the first phone call to the last box being removed from the van, everything went very smoothly. A big thanks go to Ant and John who moved our stuff. Nothing was too much trouble for them. They handled everything with care and attention and they were very polite and helpful. Once again a big thank you for being such a remarkable company. You can have my recommendation any day.

More than happy to move furniture around on two occasions, when I changed my mind

Why did you choose to get a quote from us and where did you get our contact details?
Compare website

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Our date at the enquiry time was unknown but Claire from the office kept in regular contact on our progress

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
John, Rob, Andy, Anthony and Lee were superb. Nothing was too much trouble. The packing up was excellent and performed very efficiently and quickly. In our new home, John and Rob took the time with us on where to place everything, more than happy to move furniture around on two occasions, when I changed my mind.

How would you rate our communication?
10/10

How can we improve our service?
I honestly don't think it could be any better

ow likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
N/A

Office staff were very professional

Do you have any comments about our removals crew?
Both Paul and Alan handled the move perfectly and also delivered and assembled a new Natuzzi item. Excellent and polite throughout the move. Please thank them both for us.

Where can we improve our removals day experience?
You can’t it was just perfect

Why did you use us?
One of the best in the trade

Do you have any additional comments or concerns regarding any portion of the service you received?
Thanks to all the team

Comments regarding your initial enquiry
Office staff were very professional 

Very quick and professional

Do you have any comments about our removals crew?
Very quick and professional

Where can we improve our removals day experience?
Maybe talk through how to plan for removals day especially as ours was over 2 days and the packing on day 1 was so quick. Delivery on day 2 was excellent and delivery on day 1 also worked well.

Why did you use us?
More expensive, but felt very professional, organised and reliable.

Comments regarding your initial enquiry
Quick to come round and give a quote. I appreciated the follow up