You guys were friendly and efficient and we felt like we were in experienced hands.

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
You guys were friendly and efficient and we felt like we were in experienced hands.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Alan, Paul, Tony and Rob were a lovely bunch working in the coldest days of the year! They did a great job at packing our belongings safely and delivering our things as well as building furniture.

How would you rate our communication?
10/10

How can we improve our service?
Nothing

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Thanks so much it was faultless.

Robyn Duffy

Service

House Removal

Published Date

18th January 2024

Rating

10/10 Stars

Enthusiastic, positive and professional

Why did you choose to get a quote from us and where did you get our contact details?
Google reviews

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Great google reviews

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Fantastic.  Tyler and the team (and there were many over the three days) were positive and professional throughout.  They dealt with a nervous buyer with great empathy and always tried to put me at ease.  They were enthusiastic, positive and professional.  Thank you so much.

How would you rate our communication?
10/10

How can we improve our service?
Possibly with the quote acceptance online.  It was somewhat confusing.  However, when I phoned up with my queries, Catherine was amazing and sorted it all out for me.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Brilliant

Dawn Wylie

Service

House Removal

Published Date

11th January 2024

Rating

10/10 Stars

Friendly, efficient and helpful

Why did you choose to get a quote from us and where did you get our contact details?
I knew Robert Goodwin and the good reputation.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Excellent reputation

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Friendly, efficient and helpful

How would you rate our communication?
10/10

How can we improve our service?
Better online forms maybe?

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Nothing really

Brian Woods

Service

House Removal

Published Date

22nd December 2023

Rating

10/10 Stars

The guys were so friendly and professional

I just wanted to send an email to say thank you so much for the help in moving, the guys were absolutely fantastic and we were all packed, moved and unpacked within 2 and a half hours!

The guys were so friendly and professional and really did help out a hopeless female!

I have recommended you guys to my friend who is moving so she will be calling you shortly.

Once again many thanks for everything!

Best wishes                                                                                                                                                      

Sophie O’Brien

Service

House Removal

Published Date

22nd December 2023

Rating

/10 Stars

They were polite and professional throughout and took the stress away from us on moving day

Why did you choose to get a quote from us and where did you get our contact details?
Contact details - Google.

How would you rate the way we dealt with your initial enquiry?
8/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Needed to move house and was seemed the best company to do so.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The team were absolutely fantastic. They were polite and professional throughout and took the stress away from us on moving day. They took care of everything and even found our son’s Christmas elves which was a huge help and helped settle our son into our new house.

How would you rate our communication?
8/10

How can we improve our service?
Think there are a few things pre-move day that would help.

  • A general email to say what to expect, perhaps a video that shows what will happen. Moving house is stressful enough and this would’ve helped take the edge off.
  • A text message to confirm what time the team is arriving, potentially with the team member names included - we feel this would be a nice personalised touch.

BUT - on the actual day the team were brilliant and should be praised for their efforts.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
John, Rob, Tyler and Anthony were brilliant, we really hope they are praised by their Management. We will recommend to anyone else moving home due to these 4 gentlemen.

Owen and Claire Ladds

Service

House Removal

Published Date

18th December 2023

Rating

9/10 Stars

You made it stress-free and we now have the opportunity to just enjoy our new home.

Why did you choose to get a quote from us and where did you get our contact details?
We googled "Movers Staffordshire" and came across your company. The high review rating drew us to visit your website for more details.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We appreciated the transparency of being able to get an instant quote range so that we had a good idea of how much the final quote would be. We were also pleased with the prompt replies and ease of making all of the arrangements throughout the process. Because the initial inquiry was dealt with so well, we felt comfortable enough to choose you without shopping around for other quotes.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Kim, Matthew, and Darren were delightful. They were efficient, friendly, and considerate. Kim went above and beyond to make sure that all of our essentials (keys, dog food, phones) were set aside. When unpacking, we noticed how carefully wrapped the items were. Everyone was very patient with our dog who was keen to get in their way.

How would you rate our communication?
8/10

How can we improve our service?
Communication was excellent for the most part. We would have appreciated confirmation the day before the packing to know around what time we should have been expecting you.

How likely are you to recommend us to your friends / family?
0/10

Is there anything else you would like to tell us about your move?
We are so grateful for your help in our move. You made it stress-free and we now have the opportunity to just enjoy our new home.

Justin Chung

Service

House Removal

Published Date

15th December 2023

Rating

9.6/10 Stars

First class service from start to finish.

Email

We’ve sang your praises online as we genuinely thought it was a first class service from start to finish.

The dedication, respect, courtesy and sheer hard work employed was exceptional, we could not fault any element of it.

Thanks again, we will definitely recommend your company to anyone in the Leek area.

Regards                                                                                                    

Andrew and Jayne Baxter

Published Date

12th December 2023

Rating

/10 Stars

They made everything about the move as stress free as possible

Why did you choose to get a quote from us and where did you get our contact details?
Found you on the internet

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
You responded to us quickly and easily

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Friendly, polite, helpful, prompt, efficient with good communication

How would you rate our communication?
10/10

How can we improve our service?
Do not know, very happy

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
John and Gareth were very helpful professional and friendly and despite the really bad weather they made everything about the move as stress free as possible. We would highly recommend this team!

Jennifer Semper

Service

House Removal

Published Date

4th December 2023

Rating

9.6/10 Stars

They ensured all items were placed in the correct rooms and even positioned exactly where we wanted them

Why did you choose to get a quote from us and where did you get our contact details?
Google search

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We saw some great reviews and the price was reasonable.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
John, Robert and Gareth were fantastic. They arrived on time, were careful with all belongings and were genuinely nice guys. They moved us from 4 bed to 4 bed in under 6 hours, which is a miracle! They ensured all items were placed in the correct rooms and even positioned exactly where we wanted them. Would definitely recommend!

How would you rate our communication?
10/10

How can we improve our service?
N/A

How likely are you to recommend us to your friends / family?
10/10

Emma Fenton

Service

House Removal

Published Date

29th November 2023

Rating

10/10 Stars

The overall experience at a time of stress was good

Why did you choose to get a quote from us and where did you get our contact details?
Recommended by two people who used your company.

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Because of others experience

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
Very pleasant. Courteous, helpful guys

How would you rate our communication?
9/10

How can we improve our service?
Not sure

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
The overall experience at a time of stress was good 

Iris Ramsey,

Service

House Removal

Published Date

24th November 2023

Rating

9.2/10 Stars

Meet our movers

Call Us:  Staffordshire & Cheshire: 01785 251161 orGet an Estimate

Removal quote appointment booking service

Britannia Goodwins Removals & Storage can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 01785 251161 and speaking with one of our Stafford and Cheshire removals specialists.

How are our appointments carried out

In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.

See what our customers think of us...

You guys were friendly and efficient and we felt like we were in experienced hands.

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
You guys were friendly and efficient and we felt like we were in experienced hands.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Alan, Paul, Tony and Rob were a lovely bunch working in the coldest days of the year! They did a great job at packing our belongings safely and delivering our things as well as building furniture.

How would you rate our communication?
10/10

How can we improve our service?
Nothing

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Thanks so much it was faultless.

Robyn Duffy

You made it stress-free and we now have the opportunity to just enjoy our new home.

Why did you choose to get a quote from us and where did you get our contact details?
We googled "Movers Staffordshire" and came across your company. The high review rating drew us to visit your website for more details.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We appreciated the transparency of being able to get an instant quote range so that we had a good idea of how much the final quote would be. We were also pleased with the prompt replies and ease of making all of the arrangements throughout the process. Because the initial inquiry was dealt with so well, we felt comfortable enough to choose you without shopping around for other quotes.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Kim, Matthew, and Darren were delightful. They were efficient, friendly, and considerate. Kim went above and beyond to make sure that all of our essentials (keys, dog food, phones) were set aside. When unpacking, we noticed how carefully wrapped the items were. Everyone was very patient with our dog who was keen to get in their way.

How would you rate our communication?
8/10

How can we improve our service?
Communication was excellent for the most part. We would have appreciated confirmation the day before the packing to know around what time we should have been expecting you.

How likely are you to recommend us to your friends / family?
0/10

Is there anything else you would like to tell us about your move?
We are so grateful for your help in our move. You made it stress-free and we now have the opportunity to just enjoy our new home.

Justin Chung

The guys were so friendly and professional

I just wanted to send an email to say thank you so much for the help in moving, the guys were absolutely fantastic and we were all packed, moved and unpacked within 2 and a half hours!

The guys were so friendly and professional and really did help out a hopeless female!

I have recommended you guys to my friend who is moving so she will be calling you shortly.

Once again many thanks for everything!

Best wishes                                                                                                                                                      

Sophie O’Brien

Friendly, efficient and helpful

Why did you choose to get a quote from us and where did you get our contact details?
I knew Robert Goodwin and the good reputation.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Excellent reputation

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Friendly, efficient and helpful

How would you rate our communication?
10/10

How can we improve our service?
Better online forms maybe?

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Nothing really

Brian Woods

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Please note: Our Price Guide tool is intended for moves within the UK Mainland only. If you're moving to or from the UK mainland please speak to one of our friendly team who will be able to provide you with a bespoke quote.

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Please note: Our Price Guide tool is intended for moves within the UK Mainland only.

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