Customer Reviews

Professional, friendly and you delivered on your promises

Why did you choose to get a quote from us and where did you get our contact details?
Used your services before

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Previous experience from using yourselves and also the way my enquiry was dealt with. Professional, friendly and you delivered on your promises.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
I had 2 moves. One from my father's property on the 25/6 and into storage and then on the 12/7. Gareth and Jack were simply outstanding on the 25/6. It was a very hot day and they had to carry all the items down 8 flights of stairs as unable to use the lift. They were organised, friendly, really hard working and respectful of the property. 10/10. I therefore was very pleased to see that they had been allocated to me on the 12/7 along with John. Once again outstanding service. Hard working, fast, nothing was too much trouble. Polite and respectful and also patient when I decided I wanted a piece of furniture moved ..again. I cannot praise the team enough. They are a credit to Britannia Goodwins and made my move a lot more bearable and funny at times which lightened the whole stress of moving.   If I ever move again  (long shot !) then I will want the same team.. Simply the Best! Please pass on my gratitude to them all and in particular Gareth and Jack who had the tough job of the stairs!

How would you rate our communication?
10/10

How can we improve our service?
Nothing.... outstanding!

How likely are you to recommend us to your friends / family?
10/10

Absolutely top class from start to finish

Email to Matt

Thanks again for the understanding from today, it was painful but we got there.

I also wanted to say that the guys today were absolutely top class from start to finish, incredibly helpful and polite, nothing was too much bother and it helped make what was a really difficult and stressful day for us a hell of a lot easier. 

A real credit to the business, and if we move again we will 100% be using Britannia Goodwins thanks to those guys.

Thanks

Josh and Alicia                                                                                                                                               

Service was brilliant and completely stress free

Wanted to email you today to say thanks for your help. Service was brilliant and completely stress free.

Thanks again

Stu                                                                                                                                                                  

Very friendly, jovial, nothing was too much trouble

Why did you choose to get a quote from us and where did you get our contact details?
Quotes from a few companies  -  found on internet

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
8/10

Why did you choose to move/store with us?
Timing was convenient

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very friendly, jovial,  nothing was too much trouble

How would you rate our communication?
10/10

How can we improve our service?
I was very satisfied with your service

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Everything went perfectly

Managed to keep our stress levels at bay with their good humour and positive energy.

Why did you choose to get a quote from us and where did you get our contact details?
Used you for a previous move.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Great service on a previous move

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Super professional, very organised, worked really well as a team with great communication. Managed to keep our stress levels at bay with their good humour and positive energy.

How would you rate our communication?
10/10

How can we improve our service?
Can’t think of anything

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Our move organiser was very patient throughout the early process. Worked quickly to make changes when our dates changed and communicated really well throughout.

Nothing was ever too much. Great team.

Why did you choose to get a quote from us and where did you get our contact details?
Google Search

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Appeared professional and good reviews.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
John, Chris and Rob were a very professional and courteous move team. Nothing was ever too much. Great team.

How would you rate our communication?
10/10

How can we improve our service?
Perhaps better explanation of services available when arranging the quote.

How likely are you to recommend us to your friends / family?
10/10

Really accommodating and nothing was too much hassle

Why did you choose to get a quote from us and where did you get our contact details?
Local company

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Quote in line with expectation

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The guys who moved us were brilliant. Really accommodating and nothing was too much hassle.
They made the day much easier for us

How would you rate our communication?
10/10

How can we improve our service?
N/A

How likely are you to recommend us to your friends / family?
10/10

I can’t say anything to improve the service I got.

Why did you choose to get a quote from us and where did you get our contact details?
Local

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Recommended

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
An absolute pleasure -both Paul and Alan are a credit to the company!

How would you rate our communication?
10/10

How can we improve our service?
I can’t say anything to improve the service I got.

How likely are you to recommend us to your friends / family?
10/10

We used you previously and had a great experience.

Why did you choose to get a quote from us and where did you get our contact details?
We used you previously for our last move and had a great service so wanted to use you again.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We used you previously and had a great experience.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Paul, Alan, Adrian and Jack were great!!

How would you rate our communication?
10/10

How can we improve our service?
Nothing springs to mind.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
It all went super smooth. From asking for a quote to having the video walk through and then again on move day!!

Excellent, professional and respectful too

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Security and peace of mind

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
All were very polite , patient and courteous

How would you rate our communication?
10/10

How can we improve our service?
You’re the best we’ve used!

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
We found the team that moved us were excellent, professional and respectful too.  Please thank them again and hope they enjoy the whiskey Well deserved!!