Customer Review
Very professional
Excellent. Keep doing what you are doing we were very pleased. Darren was very helpful and understanding and Catherine in the office was great nothing was too much trouble. Cannot praise the staff enough. Comments regarding your initial enquiry - Very professional.
Bob Chapman
Stafford
House Removal
1st March 2021
10/10 Stars
Removal quote appointment booking service
Britannia Goodwins Removals & Storage can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 01785 251161 and speaking with one of our Stafford and Cheshire removals specialists.
How are our appointments carried out
In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.
See what our customers think of us...
The overall experience at a time of stress was good
Why did you choose to get a quote from us and where did you get our contact details?
Recommended by two people who used your company.
How would you rate the way we dealt with your initial enquiry?
9/10
How would you rate the survey that we carried out?
9/10
Why did you choose to move/store with us?
Because of others experience
How would you rate your move team?
9/10
Would you like to tell us anything about your move team?
Very pleasant. Courteous, helpful guys
How would you rate our communication?
9/10
How can we improve our service?
Not sure
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
The overall experience at a time of stress was good
They were polite and professional throughout and took the stress away from us on moving day
Why did you choose to get a quote from us and where did you get our contact details?
Contact details - Google.
How would you rate the way we dealt with your initial enquiry?
8/10
How would you rate the survey that we carried out?
9/10
Why did you choose to move/store with us?
Needed to move house and was seemed the best company to do so.
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
The team were absolutely fantastic. They were polite and professional throughout and took the stress away from us on moving day. They took care of everything and even found our son’s Christmas elves which was a huge help and helped settle our son into our new house.
How would you rate our communication?
8/10
How can we improve our service?
Think there are a few things pre-move day that would help.
- A general email to say what to expect, perhaps a video that shows what will happen. Moving house is stressful enough and this would’ve helped take the edge off.
- A text message to confirm what time the team is arriving, potentially with the team member names included - we feel this would be a nice personalised touch.
BUT - on the actual day the team were brilliant and should be praised for their efforts.
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
John, Rob, Tyler and Anthony were brilliant, we really hope they are praised by their Management. We will recommend to anyone else moving home due to these 4 gentlemen.
Enthusiastic, positive and professional
Why did you choose to get a quote from us and where did you get our contact details?
Google reviews
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Great google reviews
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Fantastic. Tyler and the team (and there were many over the three days) were positive and professional throughout. They dealt with a nervous buyer with great empathy and always tried to put me at ease. They were enthusiastic, positive and professional. Thank you so much.
How would you rate our communication?
10/10
How can we improve our service?
Possibly with the quote acceptance online. It was somewhat confusing. However, when I phoned up with my queries, Catherine was amazing and sorted it all out for me.
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
Brilliant
First class service from start to finish.
We’ve sang your praises online as we genuinely thought it was a first class service from start to finish.
The dedication, respect, courtesy and sheer hard work employed was exceptional, we could not fault any element of it.
Thanks again, we will definitely recommend your company to anyone in the Leek area.
Regards
Andrew and Jayne BaxterUK Quote
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Please note: Our Price Guide tool is intended for moves within the UK Mainland only. If you're moving to or from the UK mainland please speak to one of our friendly team who will be able to provide you with a bespoke quote.
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Britannia Goodwins is a trading name of John Bradshaw and Son Limited
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