Team of removal executives were first rate

First class service from start to finish.

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We’ve sang your praises online as we genuinely thought it was a first class service from start to finish.

The dedication, respect, courtesy and sheer hard work employed was exceptional, we could not fault any element of it.

Thanks again, we will definitely recommend your company to anyone in the Leek area.

Regards                                                                                                    

They were polite and professional throughout and took the stress away from us on moving day

Why did you choose to get a quote from us and where did you get our contact details?
Contact details - Google.

How would you rate the way we dealt with your initial enquiry?
8/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Needed to move house and was seemed the best company to do so.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The team were absolutely fantastic. They were polite and professional throughout and took the stress away from us on moving day. They took care of everything and even found our son’s Christmas elves which was a huge help and helped settle our son into our new house.

How would you rate our communication?
8/10

How can we improve our service?
Think there are a few things pre-move day that would help.

• A general email to say what to expect, perhaps a video that shows what will happen. Moving house is stressful enough and this would’ve helped take the edge off.
• A text message to confirm what time the team is arriving, potentially with the team member names included - we feel this would be a nice personalised touch.

BUT - on the actual day the team were brilliant and should be praised for their efforts.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
John, Rob, Tyler and Anthony were brilliant, we really hope they are praised by their Management. We will recommend to anyone else moving home due to these 4 gentlemen.