Customer Review

Helpful and accommodating

I have completed the online survey but also wanted to thank you for the support you gave me in arranging my house move. At all times you were very helpful and accommodating especially when sorting the move down to Sussex.

I would like to thank Paul and Alan who packed me up on 31/03/2021 and Darren S, Darren G, Rob and Ian who travelled to Sussex and unpacked us.  They were all great workers and very thoughtful throughout.

Thank you all again.

Jane Capey


Stafford
House Removal
31st March 2021
10/10 Stars

Removal quote appointment booking service

Britannia Goodwins Removals & Storage can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 01785 251161 and speaking with one of our Stafford and Cheshire removals specialists.

How are our appointments carried out

In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.

See what our customers think of us...

First class service from start to finish.

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We’ve sang your praises online as we genuinely thought it was a first class service from start to finish.

The dedication, respect, courtesy and sheer hard work employed was exceptional, we could not fault any element of it.

Thanks again, we will definitely recommend your company to anyone in the Leek area.

Regards                                                                                                    

Andrew and Jayne Baxter

They were polite and professional throughout and took the stress away from us on moving day

Why did you choose to get a quote from us and where did you get our contact details?
Contact details - Google.

How would you rate the way we dealt with your initial enquiry?
8/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Needed to move house and was seemed the best company to do so.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The team were absolutely fantastic. They were polite and professional throughout and took the stress away from us on moving day. They took care of everything and even found our son’s Christmas elves which was a huge help and helped settle our son into our new house.

How would you rate our communication?
8/10

How can we improve our service?
Think there are a few things pre-move day that would help.

  • A general email to say what to expect, perhaps a video that shows what will happen. Moving house is stressful enough and this would’ve helped take the edge off.
  • A text message to confirm what time the team is arriving, potentially with the team member names included - we feel this would be a nice personalised touch.

BUT - on the actual day the team were brilliant and should be praised for their efforts.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
John, Rob, Tyler and Anthony were brilliant, we really hope they are praised by their Management. We will recommend to anyone else moving home due to these 4 gentlemen.

Owen and Claire Ladds

They made everything about the move as stress free as possible

Why did you choose to get a quote from us and where did you get our contact details?
Found you on the internet

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
You responded to us quickly and easily

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Friendly, polite, helpful, prompt, efficient with good communication

How would you rate our communication?
10/10

How can we improve our service?
Do not know, very happy

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
John and Gareth were very helpful professional and friendly and despite the really bad weather they made everything about the move as stress free as possible. We would highly recommend this team!

Jennifer Semper

You made it stress-free and we now have the opportunity to just enjoy our new home.

Why did you choose to get a quote from us and where did you get our contact details?
We googled "Movers Staffordshire" and came across your company. The high review rating drew us to visit your website for more details.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We appreciated the transparency of being able to get an instant quote range so that we had a good idea of how much the final quote would be. We were also pleased with the prompt replies and ease of making all of the arrangements throughout the process. Because the initial inquiry was dealt with so well, we felt comfortable enough to choose you without shopping around for other quotes.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Kim, Matthew, and Darren were delightful. They were efficient, friendly, and considerate. Kim went above and beyond to make sure that all of our essentials (keys, dog food, phones) were set aside. When unpacking, we noticed how carefully wrapped the items were. Everyone was very patient with our dog who was keen to get in their way.

How would you rate our communication?
8/10

How can we improve our service?
Communication was excellent for the most part. We would have appreciated confirmation the day before the packing to know around what time we should have been expecting you.

How likely are you to recommend us to your friends / family?
0/10

Is there anything else you would like to tell us about your move?
We are so grateful for your help in our move. You made it stress-free and we now have the opportunity to just enjoy our new home.

Justin Chung

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