Customer Review
Excellent moving experience
Due to the unprecedented times due to Covid I would like to thank you all for the professional way you dealt with our house move.
Having eventually identified a completion date, we were able to move on Friday 26th February 2021. Your guys Clive, Rob and Darren arrived early that morning and their attitude during the whole day was second to none. They carried on with the removal tirelessly and were very professional in their attitude.
We were ready to leave the old house by lunchtime and proceed to the new property some 10 miles away.
Unfortunately we had the usual problems of having to wait for monies to be transferred but still the guys were positive being used to dealing with this more than ourselves.
Having released the keys, the guys then set about moving the furniture into the new property. Again their hard work was evident and they carried on completing the move with care, ensuring that individual items were transferred to the right location within the new property.
Excellent moving experience for which we thank you.
Roger Dutton
Stafford
House Removal
26th February 2021
/10 Stars
Removal quote appointment booking service
Britannia Goodwins Removals & Storage can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 01785 251161 and speaking with one of our Stafford and Cheshire removals specialists.
How are our appointments carried out
In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.
See what our customers think of us...
Never seen something so well protected before
Why did you choose to get a quote from us and where did you get our contact details?
You came recommended at the local level by my parents and have a strong international presence
How would you rate the way we dealt with your initial enquiry?
9/10
How would you rate the survey that we carried out?
9/10
Why did you choose to move/store with us?
Your team immediately put me at ease and I felt my goods would be really looked after. The quote was actually a little expensive that your competitor, but peace of mind was most important for me.
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Honestly excellent and cannot praise them enough. Moving is always stressful and moving to California even more so. The items they sent are irreplaceable to me and they were extremely well contained. I have never seen something so well protected before -- Thanks Chris and Alan. Everything arrived exactly as it left. This was all managed by Matthew Myers who was excellent from start to finish
How would you rate our communication?
10/10
How can we improve our service?
Honestly hard to find any faults.
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
Thank you for making it so smooth and flawless
Email to Matt
I’m just dropping you a line (and some photos) to say I have received my goods from Stafford.
I’ll be honest, I have never seen something so well wrapped and protected before! Please can you pass on my thanks to the guys that collected my things, wrapped and shipped? I am very grateful for their care and diligence.
I would also like to thank you for all your efforts these past 2 or so months. It’s been a pleasure to work with you and I will definitely recommend yourself and Goodwins to others in my position. If you have a form or review you’d like me to fill out, please let me know.
All the best!
Sachin ReddyWould highly recommend you to anyone that asks!
Why did you choose to get a quote from us and where did you get our contact details?
I had used you in the past for the company I worked for and was impressed
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
I was impressed the last time I used you
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Adam, Ant and Gaz were brilliant on the day. Couldn't fault them and certainly did Goodwins proud! Would use you again in the future and I would highly recommend you to anyone that asks!
How would you rate our communication?
10/10
How can we improve our service?
Nothing you could improve on as it went seamless
How likely are you to recommend us to your friends / family?
10/10
Nothing was rushed or too much trouble
Why did you choose to get a quote from us and where did you get our contact details?
Local to where I live
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Local
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
The team were extremely helpful and even though things were held up by solicitors kept things calm and nothing was rushed or too much trouble. We were impressed.
How would you rate our communication?
10/10
How can we improve our service?
The online form could be simplified.
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
Very helpful team, I would recommend your company.
One of the best removal teams we have dealt with
Why did you choose to get a quote from us and where did you get our contact details?
Google
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Reviews and price. Competitive and a few hundred cheaper than others. Plus good communication.
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
The team were amazing. Made the move easier to deal with, especially having 2 nervous dogs and a cat. Nothing was too much trouble for the guys. One of the best removal teams we have dealt with and we have moved several times in the last 15 years.
How would you rate our communication?
10/10
How can we improve our service?
No suggestions.
How likely are you to recommend us to your friends / family?
10/10
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