1- Charges if you postpone or cancel the agreed service
1.1 If You postpone or cancel the agreed service, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below at 1.1.1 – 1.1.4. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.
1.1.1 More than 10 working days before the removal was due to start: No charge.
1.1.2 Between 5 and 10 working days inclusive before the removal was due to start: not more than 30% of the removal charge.
1.1.3 Less than 5 working days before the removal was due to start: not more than 60% of the removal charge.
1.1.4 Within 24 hours of the move taking place; not more than 75% of the removal charge.
1.1.5 On the day the work starts or at any time after the work commences up to 100% of our charges.
1.2 Cancellation/Postponement Waiver
If offered, and paid for in advance of the commencement of the services, we agree to waive the charges in Clauses 1.1.1, 1.1.2 & 1.1.3. Our agreement to waive the charges is conditional upon us receiving written notice of your intention to cancel/postpone no later than 17:00 hours on the preceding working day before services commence. The Cancellation/Postponement charge will entitle you to only one cancellation/postponement.
Recurring / future payments
For storage clients using recurring / future payments, please be advised that this can be cancelled at any time by contacting our office or your removal co-ordinator
Payments will be taken on a monthly basis in accordance with your contract with us, and will last the duration of your time in storage
Our removal customer reviews
We're proud of the service we provide to our customers
Our removal & storage reviews are taken from our Customer Care Survey, which is sent to every customer after their move is completed
Removal Service9.8 out of 10 based on 118 ratings (176 user reviews) as of 24 January 2019
Steve and Connor were so friendly and really helpful. They really put us at ease and were so quick and efficient
Date published: 14/12/2018
9.7 / 10 stars
Went above & beyond
Having used the company 4 years ago, we knew they would be good, and there is nothing they could have done better. The whole experience was excellent. The crew were friendly, quick, efficient and extremely helpful in many ways. The company and crew went above and beyond what some some companies do, they moved all the difficult gardening, potted plants and large items from the garage with good humour and patience. A really good crew. I would also like to compliment the office staff for their help and patience.
Date published: 30/11/2018
10 / 10 stars
Everyone we dealt with was courteous & knowledgable
Very courteous and efficient. Paul and Alan were absolutely superb and made moving day easy and fun. Tremendously hard working but fun to be with. Your company should be proud to have these guys as employees. Everyone we dealt with was courteous and knowledgable. You have a very professional company.
Date published: 30/10/2018
10 / 10 stars
Worked tirelessly and with good humour
The lady I spoke to managed to fit us in for an appointment at short notice and working around our limited availability. The team doing the removals did not seem to have full and correct information about the property we were moving to (i.e that it was over 4 floors and was on a fairly narrow lane), which appeared to cause some concerns about the size of the vehicle booked and the number of people required for the job. That said, and to their credit, the removals team didn’t make that our problem and resolved it themselves. They worked tirelessly and with good humour.
Date published: 8/10/2018
9.6 / 10 stars
Will use again if ever needed
We are very grateful for the people and their willingness to help or resolve issues. Doug was considerate and helpful with our needs and concerns. They offered all we needed and more. If a problem was there they were willing to work with it. Will use again if ever needed. Paul, Lee, Alan and Tony all were great, efficient and very helpful with our requirements and needs. They were the BEST!!!
Date published: 2/10/2018
9.9 / 10 stars
Couldn’t have been better
Couldn’t have been better; wonderful attitude to whole stressful process. Both the packing team (Clive and team) and delivery team (John and Allan) super
Nick & Rhona Hardwick
Date published: 1/10/2018
10 / 10 stars
They made a tough day easier by being fabulous!
Excellent customer service very professional from Catherine Tuft. Following on from our telephone conversation I just wanted to put in writing our appreciation and thanks to Britannia Godwin’s Removals. The true heroes of the day and our heart felt thanks has to go to Ian and John! What a pleasure it was to have two lovely, caring, hard working chaps in and around my home we moved out from (which was very emotional for me) they cared, they were kind and understood how I was feeling, and helped us get into the new house late on in the day they were just amazing! I have never seen such two hard working individuals they didn’t stop to take a breathe! They got on with the job brilliantly, worked around my family and were great on the day! I cannot thank them enough for being just brilliant! They made a tough day easier by being fabulous!
Date published: 5/9/2018
10 / 10 stars
I would definitely recommend Goodwins to other people
I can't praise John and Ian enough they were just fantastic. Our move went so smoothly and they were both so good at their job, excellent experience. I would definitely recommend Goodwins to other people. I really can't fault anything our removals just went so well and smooth. I can only say how great it all went and how experienced and friendly our removals men Ian and John were. Ian and John were excellent. Polite, professional,and very hard working. I would definitely recommend my friends and family to use the firm for removals from the experience I had moving.