Customer Review
Utterly professional and charming with an outstanding focus on customer care
I would just like to give some feedback on the move carried out by your guys yesterday. The Team (John, Ian and Rob) were utterly professional and charming with an outstanding focus on customer care. The team were patient, efficient and made a stressful occasion so much easier from our point of view. These must be amongst your most valued personnel.
I thanked them personally but would like to register our satisfaction officially. In my role as a Management Consultant, travelling for many years and working for leading names in business across the globe, I have rarely experienced this quality of customer service in over 25 years of running a business.
Could I also record my personal gratitude to you in your management of our case and in your admirable administrative skills, patience and efficiency.
We will certainly use you again when we have internal changes as we replace furniture etc.
Thank you once again for all your help. We will be in touch when we need to access the furniture and other valuables you are storing for us.
Colin Darby
Stafford
House Removal
29th January 2021
/10 Stars
Removal quote appointment booking service
Britannia Goodwins Removals & Storage can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 01785 251161 and speaking with one of our Stafford and Cheshire removals specialists.
How are our appointments carried out
In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.
See what our customers think of us...
They made everything about the move as stress free as possible
Why did you choose to get a quote from us and where did you get our contact details?
Found you on the internet
How would you rate the way we dealt with your initial enquiry?
9/10
How would you rate the survey that we carried out?
9/10
Why did you choose to move/store with us?
You responded to us quickly and easily
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Friendly, polite, helpful, prompt, efficient with good communication
How would you rate our communication?
10/10
How can we improve our service?
Do not know, very happy
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
John and Gareth were very helpful professional and friendly and despite the really bad weather they made everything about the move as stress free as possible. We would highly recommend this team!
They ensured all items were placed in the correct rooms and even positioned exactly where we wanted them
Why did you choose to get a quote from us and where did you get our contact details?
Google search
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
We saw some great reviews and the price was reasonable.
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
John, Robert and Gareth were fantastic. They arrived on time, were careful with all belongings and were genuinely nice guys. They moved us from 4 bed to 4 bed in under 6 hours, which is a miracle! They ensured all items were placed in the correct rooms and even positioned exactly where we wanted them. Would definitely recommend!
How would you rate our communication?
10/10
How can we improve our service?
N/A
How likely are you to recommend us to your friends / family?
10/10
You guys were friendly and efficient and we felt like we were in experienced hands.
Why did you choose to get a quote from us and where did you get our contact details?
Google
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
You guys were friendly and efficient and we felt like we were in experienced hands.
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Alan, Paul, Tony and Rob were a lovely bunch working in the coldest days of the year! They did a great job at packing our belongings safely and delivering our things as well as building furniture.
How would you rate our communication?
10/10
How can we improve our service?
Nothing
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
Thanks so much it was faultless.
They were polite and professional throughout and took the stress away from us on moving day
Why did you choose to get a quote from us and where did you get our contact details?
Contact details - Google.
How would you rate the way we dealt with your initial enquiry?
8/10
How would you rate the survey that we carried out?
9/10
Why did you choose to move/store with us?
Needed to move house and was seemed the best company to do so.
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
The team were absolutely fantastic. They were polite and professional throughout and took the stress away from us on moving day. They took care of everything and even found our son’s Christmas elves which was a huge help and helped settle our son into our new house.
How would you rate our communication?
8/10
How can we improve our service?
Think there are a few things pre-move day that would help.
- A general email to say what to expect, perhaps a video that shows what will happen. Moving house is stressful enough and this would’ve helped take the edge off.
- A text message to confirm what time the team is arriving, potentially with the team member names included - we feel this would be a nice personalised touch.
BUT - on the actual day the team were brilliant and should be praised for their efforts.
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
John, Rob, Tyler and Anthony were brilliant, we really hope they are praised by their Management. We will recommend to anyone else moving home due to these 4 gentlemen.
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